1. Who We Are

Welcome

To Sucessmate.com

Sucessmate provides professional training, mentoring, coaching and consultancy services, including RICS APC/MRICS mentoring, Quantity Surveying training, professional development and related services.

We respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains what personal information we collect, how we collect it, why we use it, how we protect it, when we may share it, and the rights you may have in relation to your personal information.

This policy is intended to apply to visitors, prospective students, clients, candidates, subscribers and other individuals who interact with our website or services.

2. Information We Collect

Depending on how you interact with Sucessmate, we may collect:

  • Name
  • Email address
  • Telephone/mobile number
  • WhatsApp number
  • Country and city of residence
  • Professional designation and job title
  • Years of professional experience
  • Quantity Surveying, Commercial, Contracts or related professional experience
  • RICS/APC status and pathway information
  • Information submitted through enquiry, registration or lead-generation forms
  • Course or service preferences
  • Payment and transaction information where applicable
  • Information contained in messages, enquiries or correspondence you send to us
  • Information you voluntarily provide through consultations or mentoring enquiries
  • Website usage information, including IP address, browser type, device information and pages visited
  • Information collected through cookies, analytics tools and advertising technologies

Please do not submit sensitive personal information through the website unless it is specifically required for a service and you have a lawful basis for providing it.

3. How We Collect Your Information

We may collect personal information when you:

  • Submit an enquiry through our website
  • Register for a course, webinar, consultation or training programme
  • Complete a lead-generation form
  • Contact us by email, telephone or WhatsApp
  • Request information about MRICS/APC training
  • Purchase or subscribe to one of our services
  • Create or use an account, where applicable
  • Leave a comment on our website
  • Subscribe to our communications
  • Interact with our website, advertisements or social-media pages
  • Participate in surveys, feedback forms or promotional activities

We may also receive information from third-party platforms used to generate or manage enquiries, subject to their own privacy policies and applicable law.

4. Comments

When visitors leave comments on our website, we may collect the information shown in the comments form, together with the visitor’s IP address and browser user-agent information to assist with spam detection and website security.

An anonymised string created from your email address (also known as a hash) may be provided to the Gravatar service to determine whether you are using the service.

The Gravatar service privacy policy is available at:

After approval of a comment, your profile picture may be publicly visible in the context of your comment if you use a Gravatar profile.

5. Media

If you upload images to our website, you should avoid uploading images containing embedded location information, including EXIF GPS data.

Visitors may be able to download images from the website and potentially extract embedded location information.

You are responsible for ensuring that you have the necessary rights and permissions to upload any images, documents or other materials to our website.

6. Cookies

Our website may use cookies and similar technologies to improve website functionality, understand website usage, maintain security and support marketing and advertising activities.

Comment Cookies

If you leave a comment on our website, you may choose to save your name, email address and website in cookies. These cookies are intended for your convenience so that you do not have to re-enter your information when leaving another comment.

These cookies may last for up to one year.

Login Cookies

If you visit our login page, we may set a temporary cookie to determine whether your browser accepts cookies. This cookie contains no personal information and is discarded when you close your browser.

When you log in, we may set cookies to save your login information and screen-display preferences.

Login cookies may last for two days, while screen-option cookies may last for one year. If you select “Remember Me”, your login may remain active for up to two weeks.

Logging out of your account will remove applicable login cookies.

Editing or Publishing Content

If you edit or publish an article, an additional cookie may be stored in your browser. This cookie contains no personal information and indicates the post ID of the article you have edited. It may expire after one day.

Analytics and Advertising Cookies

We may use third-party analytics and advertising technologies, including technologies provided by platforms such as Google, Meta/Facebook or other advertising and analytics providers, where implemented on our website.

These technologies may collect information such as:

  • IP address
  • Device information
  • Browser information
  • Website activity
  • Pages visited
  • Advertisement interactions
  • Conversion information
  • General location information

These technologies may be used to measure advertising performance, understand website traffic, improve our services and deliver more relevant advertising.

Where required by applicable law, we will obtain the appropriate consent before using non-essential cookies or similar technologies.

7. Embedded Content From Other Websites

Articles and pages on this website may include embedded content, such as videos, images, articles, maps, social-media content or other materials.

Embedded content from other websites may behave in the same way as if you had visited the other website directly.

Those third-party websites may collect information about you, use cookies, embed additional third-party tracking technologies and monitor your interaction with the embedded content.

This may occur particularly where you are logged into an account with that third-party service.

Examples may include services such as YouTube, Google, Meta, social-media platforms or other third-party providers.

We recommend reviewing the privacy policies of those third-party services before interacting with their embedded content.

8. How We Use Your Personal Information

We may use your personal information for legitimate business and service-related purposes, including to:

  • Respond to your enquiries
  • Contact you regarding requested information
  • Provide course and mentoring information
  • Register you for training programmes
  • Provide APC/MRICS mentoring and consultancy services
  • Process payments and registrations
  • Provide customer support
  • Schedule consultations, training sessions and mock interviews
  • Manage your account, where applicable
  • Improve our courses, website and services
  • Send service-related communications
  • Send marketing communications where permitted by applicable law
  • Measure the effectiveness of advertising campaigns
  • Understand website usage and improve user experience
  • Prevent fraud, spam and abuse
  • Maintain website and information security
  • Comply with legal, regulatory and contractual obligations
  • Establish, exercise or defend legal claims or rights

We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by applicable law.

9. Legal Basis for Processing

Depending on the circumstances and applicable law, we may process personal information on the basis of:

  • Your consent
  • The performance of a contract or steps taken at your request before entering into a contract
  • Compliance with legal or regulatory obligations
  • Our legitimate business interests, where permitted by law
  • Protection of our legal rights and interests
  • Other lawful grounds available under applicable legislation

Where processing is based on consent, you may withdraw your consent subject to applicable legal requirements and any consequences of doing so.

The UAE Personal Data Protection Law establishes requirements concerning lawful processing and provides individuals with rights concerning their personal information, including rights relating to direct marketing.

10. Lead Generation and Marketing

If you submit your information through a Sucessmate enquiry or lead-generation form, we may use the information you provide to contact you regarding:

  • MRICS/APC programmes
  • RICS membership and professional development
  • Quantity Surveying training
  • Contract and commercial management training
  • Consultations
  • Webinars
  • Course enrolment
  • Related professional services

We may contact you by email, telephone, WhatsApp or other communication methods where permitted by applicable law and based on the permissions or lawful basis applicable to the communication.

You may request that we stop sending marketing communications at any time.

For direct marketing, the UAE Personal Data Protection Law specifically recognises a right to object to processing for direct marketing, including related profiling.

11. Who We Share Your Data With

We do not sell your personal information as a business practice.

We may share personal information with trusted service providers where necessary to operate our website and business, provide our services, process enquiries or fulfil transactions.

These providers may include:

  • Website hosting providers
  • Website and IT service providers
  • Email service providers
  • Payment processors
  • CRM and lead-management platforms
  • Analytics providers
  • Advertising platforms
  • Communication platforms such as WhatsApp or similar services
  • Video-conferencing and online-learning platforms
  • Professional advisers
  • Legal, regulatory or government authorities where required by law

We aim to share only information reasonably necessary for the relevant purpose.

Third-party service providers may process information according to their own privacy policies and contractual obligations.

12. International Transfers

Sucessmate may use service providers located in countries outside the country in which you reside.

As a result, your personal information may be transferred to, stored or processed in another country.

Where applicable, we will take reasonable steps to ensure that international transfers are conducted in accordance with applicable data-protection requirements.

For individuals in Saudi Arabia, international transfers and disclosures of personal data may be subject to the Saudi Personal Data Protection Law and applicable rules governing transfers of personal data outside the Kingdom. SDAIA publishes specific guidance and regulations concerning such transfers.

For individuals in the UAE, cross-border processing is also addressed under the UAE Personal Data Protection Law.

13. How Long We Retain Your Data

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business records, resolving disputes, enforcing agreements and complying with legal or regulatory obligations.

The applicable retention period may depend on:

  • The nature of the information
  • The purpose for which it was collected
  • Whether you remain a customer or student
  • Legal and regulatory requirements
  • Accounting and tax requirements
  • Dispute-resolution requirements
  • Security and fraud-prevention requirements

Where personal information is no longer required, we will take reasonable steps to delete, anonymise or securely dispose of it, subject to applicable legal obligations.

Comments

If you leave a comment, the comment and its metadata may be retained for as long as reasonably necessary to manage the website and moderation process.

Registered Users

If users register on our website, we may store the personal information they provide in their user profile.

Users may be able to view, edit or request deletion of their personal information, subject to applicable law and legitimate administrative, legal or security requirements.

Website administrators may access and manage information where necessary to operate the website and provide services.

14. Payment Information

Where payments are made through third-party payment providers, payment information may be processed directly by the relevant payment provider.

We may not directly store complete payment-card information on our website.

Payment providers may collect and process payment information according to their own terms and privacy policies.

We recommend reviewing the privacy policy of the payment provider before completing a transaction.

15. Data Security

We take reasonable technical and organisational measures designed to protect personal information against:

  • Unauthorised access
  • Accidental loss
  • Destruction
  • Alteration
  • Unauthorised disclosure
  • Misuse
  • Other unlawful processing

However, no website, electronic transmission or storage system can be guaranteed to be completely secure.

You should also take reasonable precautions when communicating personal information online.

16. What Rights You Have Over Your Data

Depending on your location and applicable law, you may have rights including:

  • The right to know whether we process your personal information
  • The right to request access to personal information we hold about you
  • The right to request correction of inaccurate information
  • The right to request deletion of personal information, where legally available
  • The right to request restriction of certain processing
  • The right to object to certain processing
  • The right to withdraw consent where processing is based on consent
  • The right to object to direct marketing
  • The right to request information about how your personal information is processed
  • The right to lodge a complaint with an applicable data-protection authority

If you have an account on this website, or have submitted information to us, you may request an exported copy of personal information we hold about you, subject to applicable law.

You may also request that we erase your personal information where legally applicable.

We may retain information where we are required or permitted to do so for administrative, legal, tax, contractual, security or regulatory purposes.

17. How to Exercise Your Rights

To request access, correction, deletion, restriction or other action concerning your personal information, please contact us using the details below.

Email: successmateinfo@gmail.com

Telephone: +91 63611 41470 / +971 50 300 6393

Please include sufficient information to help us identify you and understand your request.

We may need to verify your identity before completing certain requests.

We will respond within the period required by applicable law.

18. Complaints

If you have concerns about how we process your personal information, please contact us first using:

Email: successmateinfo@gmail.com

You may also have the right to submit a complaint to the relevant data-protection authority in your jurisdiction.

For Saudi Arabia, the Saudi Data & AI Authority (SDAIA) is the competent national authority associated with the Personal Data Protection Law framework.

For UAE-related processing, the UAE Personal Data Protection Law provides mechanisms concerning data-subject rights and complaints.

19. Children’s Privacy

Our services are primarily intended for adult students, professionals and working practitioners.

We do not knowingly collect personal information from children where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.

20. Third-Party Websites

Our website may contain links to third-party websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to read the privacy policies of any third-party website you visit through links on our website.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, technology, legal requirements or business practices.

When we make material changes, we may update the “Last Updated” date at the top of this policy and, where appropriate, provide additional notice.

We encourage you to review this Privacy Policy periodically.

22. Contact Details

If you have questions about this Privacy Policy or how we process personal information, please contact us:

Sucessmate.com

Website: https://sucessmate.com

Email: successmateinfo@gmail.com

Phone / WhatsApp:
+91 63611 41470
+971 50 300 6393

Location: India / Middle East

23. Acceptance

By using our website, submitting an enquiry or voluntarily providing personal information to Sucessmate, you acknowledge that you have read and understood this Privacy Policy.

Where applicable law requires consent for a particular processing activity, we will obtain that consent through an appropriate mechanism.